Patient Information
Information at your fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
Mittagong Doctors is a bulk billing practice for patients holding a valid Medicare card. Certain procedures and specialised services may incur additional fees.
Private consultation fees apply to patients without Medicare eligibility.
- Private Patient (No Medicare) B $85
- Private Patient (No Medicare) C $110
- Private Patient (No Medicare) D $160
- Private telehealth $55
- Driver’s License/Medical appointment $130
- Private flu Vaccination $20
- Medical records $35(single) $60(Couple)
- Iron infusion $100
- Implanon Removal $50
- Implanon insertion $50
Practice Policies
Mittagong Doctors is bound by the Privacy Act 1988 and complies with the Health Records and Information Privacy Act 2002 No 71. All patient information is private and confidential, and disclosure to family, friends, staff or others without the patient’s approval or as legally directed is prohibited.
Policies
Booking Appointments
Appointments may be booked in person or by calling 02 4816 1397, Monday to Friday 09:00 am – 05:00 pm. Regular appointment times are 15 minutes. If you feel you need a longer appointment, please discuss this with the receptionist at the time of booking.
Accepting New Patients
Yes, we are accepting new patients. You can book via the HotDoc app or by calling the practice. You will need a valid Medicare card to be eligible for bulk billing. Same day appointments are usually available though we recommend booking in advance where possible.
Face to Face Consultations
If you have cold, flu or respiratory symptoms including COVID, we encourage you to wear a mask. Masks are available in the practice.
Patients with COVID Symptoms
All our existing patients are requested to book a telehealth appointment if you have a cough, cold, sore throat or fever. This condition of entry applies to fully vaccinated residents also. Book a telehealth appointment if you have tested POSITIVE to COVID 19 in the past 7 days. (Mittagong Doctors is a high risk setting with immunosuppressed, elderly and babies).
Communication Assistance
Please notify our reception team upon arrival if you require assistance with communication (e.g., a translator). A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, book online at: https://deafconnect.org.au/our-news/changes-to-the-national-sign-language-program-nslp or by phoning 1300 773 803.
Confidentiality-Privacy and Health Information
Your medical record is a confidential document. It is always a policy of this Practice to maintain security of personal health information. Information is only accessed by authorised members of staff for the purposes of improving or enhancing your health care.
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Facsimile
Facsimiles, printers and other electronic communication devices are only accessible to doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the details are correct.
Computerised Records
Specific systems have been put in place to protect the privacy, security and integrity of our patient records. All staff members are trained in computer security. IT Support oversees the maintenance and security of our computers.
Local Hospital
Bowral and District Hospital – 97-103 Bowral Street, Bowral New South Wales 2576
Results
If you have had a test, a follow-up appointment is usually required to receive results. Mittagong Doctors will attempt to contact you regarding any urgent results. Telephone advice will only be given if authorised by your doctor.
Telephone Enquiries
We value our patients’ concerns, so please leave a clear message with the reception staff and your doctor will return your call when possible.
Interpretation Service
Patients from non-English speaking backgrounds can contact TIS (Translator Interpreter Services) 1800 555 660 or 131450 to book an interpreter (private fee may apply), and this service is available in the practice.
Email Policy
If you require copies results, referrals or certificates via email, please email the practice with your full name, date of birth and the nature of your request.
New Patients Accepted
Appointments for health assessments, complex medical problems or removal of skin lesions and wound management, etc. all require extra time. Whilst the Doctors aim to keep patients waiting times as short as possible, delays may occur.
Additional Information
All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.
Smoking Policy
This practice has a strict no-smoking policy.
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention so we can do better next time.
If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.
However, if you are still unsatisfied, you can write to The Health Care Complaints Commission by clicking here. The HCCC protects public health and safety by resolving, investigating and prosecuting complaints about healthcare. It is an independent body that was established under the Health Care Complaints Act 1993. The organisation has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.
Confidentiality
All members of Mittagong Doctors understand the importance of respecting confidentiality with the information they receive during their employment. Medical details will only be shared with fellow professionals outside the Practice Team with the patient’s informed consent.
After Hour Services
If you need medical care and Mittagong is closed, please visit Health Direct (all other states) – 1800 022 222. Please call 000 or visit Bowral and District Hospital 97-104 Bowral Street, Bowral 2576. Please dial 02 4861 0200.
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Mittagong Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
